Frequently Asked Questions
Q1: Can I dyed / bleached the hair?
Our hairs are 100% human virgin hair and all our hair can be dyed or bleached to #27,we do suggest getting a professional opinion by an experienced colorist.As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.As virgin human hair will be easily dry after leaving the hair donor,so don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.
Q2: How many hair extensions can make a full head?
Normally 3packs are enough for a full head, at most 5packs.
Take the example for the virgin, the virgin hair needs 3-4 bundles for a full head.
Q3: How is the hair length measured?
Sunber Hair is measured true to length. The lengths on our website are the stretched length.
Q4: Can I wash the hair?
Hair can be removed down to clean, but the clean method must correct for the hair.
Cowashing the hair extensions twice a week with a deep moisturizing conditioner from Garnier Fructis, Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash.
I recommend: Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner, Suave clarifying shampoo.
Q5: How is the hair length measured?
Lumiere Hair is measured true to length. The lengths on our website are the stretched length
Q6: Why the wig is a little thin?
Dear, due to long-term transportation, hair pressure is a little deformed and looks a bit thin, please put the hair to the head mold or your own hair, spray pure water/cool white, elastic, and then comb with a wide-toothed comb, then apply the essential oil to your hand and grab the hair with your hand, the hair looks shiny and thicker
Q7: Why are my hair extension getting tangled?
A: 1) Your hair extension tangle due to dryness, Oil & dirt built-up, Salt water, Chlorine and not combing(wide tooth comb) out your hair daily
.2) Make sure to wash & condition your hair at least once a week. Twice a week is better. Use olive oil to moisten it smoothly or consult your stylist for more help.
Q8: Why does my hair loose the pattern after washing?
Wavy/curly hair was made by steam. Without any chemicals, So the texture will be loose after washing. Pls kindly understand that we do it to maintain the hair for a lifetime and keep its natural state. You can restyle the hair to get special style.
Q9: Why does gray hair exist in my hair bundles?
Human non-dyed hair will have a few strands gray hair or split ends inside, It's normal and not a quality problem.We usually collect the hair carefully during production, But we can't guarantee 100% no gray hair or split ends, Please understand and pick up the few strands out by yourself. Thank you so much for your understanding.
Q10: How long does the hair last?
Our hair can last for a very long time depending on how you maintain it. Some customer care it very well and use it more than 12 months. Treat it like your own hair and take very good care of it to last longer.
Q11: How long does the shipping take?
USA: 2-4 working days
Canada: 3-5 working days
Other Countries: 3-7 working days
Q12: Do you guarantee delivery time?
Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you make orders 4 days in advance thus you will have sufficient time for shipping.
Q13: How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
Q14: What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Q15: If I am not satisfied with the hair, can I return it?
You should contact us within 7 days if you are not satisfied with the item. Because we allow returning within 7 days product, Please keep the item in original condition. The refund caused by order cancellation, refund agreement or mediation will be processed instantly from SuperNova account. However, it may take 7-10 business days for it to display on your credit card statement.