Shopping FAQs


Q:When will you send out the order ?

A:Standard processing time is between 24 hours. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Q:How do I change address?

A:Any address or order change request will be considered but not guaranteed. Please note that we can help you modify your order BEFORE shipment.Once your package shipped, we will not be able to change anything.

Q:Can i cancel the order?

A:Yes, if you want to change or cancel the order, please send email to us  BEFORE shipment.

Q:What should I do if I did not receive a confirmation email?

A:If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. 

Q:How long will the order take to arrive?

A:Generally, it will take 3-8 working days to deliver.

We kindly suggest you to check our Shipping Policy, or contact our customer service before purchasing.

Q:Why does it shows my package delivered but it hasnt?

A:Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.

If you still cannot find your package, please contact our Customer Service.

Q:Where are your itmes sent from?

A:Products will be sent by our China factory directly.

Q:Do you offer a wholesale discount for bulk order?

A:Yes, we do. Please contact our customer service to enjoy a higher discount.

Q:Can this hair be Iron-flat & Curled & Dyed?

A:Our virgin human hair can be dyed and iron-flat, iron flat, plz don’t exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat. 

More questions, pls contact us freely.

Based on 14825 reviews
Not satisfied

The hair is only good for a quick weave. It doesn’t take bleach well either. I’ll give it a 1/10

Lumiere Kinky Straight 3 Bundles with 13x4 Lace Frontal Pre Plucked Transparent human hair extensation

The worst wig I have ever brought. And the company refused to give me a refused. Be careful about ordering from this company.

Frizzy Ends

The length was accurate. BUT the ends are very dry & frizzy. Which kind of defeats the point of longer hair if the frizzy dry ends need to be clipped. I would NOT order again.

Good hair

I love the quality!! The only thing is one of the bundles that I was sent has a looser texture than what I originally ordered :( Other than that, the hair is beautiful.

Thin hair

Hair is thin at the ends. And prone to alot of breakage.

Short pixie Bob

It's fit okay a little loose at the back .but very nice

No tangling or shedding and it took the color perfectly. Dont think twice about it . Get the hair quickly!!!

P4/27 Highlight Lace Frontal/Closure Straight Glueless Wig Pre Plucked Human Hair

The hair is so soft and the curl pattern is everything. They are true to length and they are full. The hair took color well I wouldn t miss this opportunity if I was you.


The wig was cute but the cap is kind of small. But its cute


Been Shopping Over Decades Now ❤️

I love this hair you guys

My thoughts on this hair is that I love love love this hair I dyed it twice and it is still smooth as silk. You guys please go order this hair you will not be let down.

I use my bundles for a quickweave and two stitch braids. I love the hair. Very soft hair

The hair arrived less than a week, and I really love the hair. Thanks

As in the photo, Good product, excellent seller. Thanks. I LOVE IT. This wig is so flippin soft!! Love it. Im honestly really satisfied! This definitely fits my mood for now!


PROS: 1)The logistics were on point, 2) color is true to description
Un-PROS: you get what you pay for in terms of overall quality

Highlight loose deep wave

Hair in the photo online looks darker than what I received but still a nice blend. It is soft but dry with frizz due to the pre lightened (blonde) hair, sheen or a light oil will fix that !

This lace is TRANSPARENT, not tinted brown, which I personally love because I am a melanin-challenged black woman and my biggest gripe with wigs a couple years back is that brown tinted lace became the standard. I get it, and I'm not mad at it. The industry serves women with brown skin the most, and it adapted. That's actually great overall, but for me? Not so much.I was looking for a body wave wig because I have two babies and am a public school teacher, and don't have time for baby hairs and melting lace before I leave every day. So that's exactly what I did to this wig and it DELIVERED. I think it was a prime day deal but I would pay more for this wig because it's that great.If you're on the fence, leap baby.

Una vez instalado subo más fotos


This hair is the softest hair I’ve ever seen. I wish they had this hair in colors though. I would have purchased more. I took it to my stylist and she was also impressed with just how soft it was as well.

Wear & Go Glueless wavy Bob Lace Front Human Hair

I received the package safely. I liked the color, texture, and it's nice and soft. I'll probably get another one some other time. Thank you!

lumiere Peruvian Water Wave Virgin Hair 3 Bundles Human Hair Extension 8-40 inches