Do You Accept Returns?

Yes! Customer Satisfaction Is Our Destination! Please Feel Free To Return Any Eligible Item Within 15 Days After Receiving Your Original Order.

Additional Notes About Warranty

1.Items Must Be Returned In Original, Factory Condition (Unaltered, Unworn, Undamaged, And With Tags Attached In Original Packaging) As We Do Not Sell Refurbished Or Previously Owned Products. Please Make Sure The Wig Is INTACT And The LACE Has NOT Been Cut.

2.Please Notice That If You Wish To Return Any Or All Parts Of Your Order, You Will Need To Contact Customer Service First To Ask For Return Approval. Returned Items Without RMA Will Not Be Accepted.

3.Care And Styling Product, Accessories, Liquids, And Special Customized Order Items Are Ineligible For Return. Please Note That Free Gifts Should Be Shipped Out Together With The Original Package.

4.After The Return Request Has Been Authorized, The Hair Can Be Shipped Back To The Address Given By Customer Service With The Trackable Shipping Number.

1.HOW DO I MAKE A RETURN?

You May Email Us At Service@Lumierehairs.Com And Let Customer Service Know Your Order Number. West Kiss’s Customer Service Team Will Help You Move Forward.

2.WHAT IS THE RETURN PERIOD?

We Will Provide A Refund Period On Unused Hair Products Within (15) Days Of The Date That You Receive Your Hair.

3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, You Are Responsible For Return Shipping Costs Together With The Custom Tax. Please Send Your Return With A Trackable Option, Lumiere Hair Will Not Be Responsible For Lost Returns.

4.HOW LONG THE RETURN PROCESS WILL TAKE?

Generally, US Orders, We Only Accept USPS. Other Countries, Pls Choose Postal Service. It Takes A Little Longer Time To Receive The Returned Package. 

5.WHEN WILL I RECEIVE MY REFUND?

Once We Receive The Return Package, 3-5 Business Days To Process The Refund. 

6.HOW MAY I CONTACT LUMIERE?

You May Contact Us By Email At Service@LumiereHairs.Com

We Always Guarantee A Response Within 24 Working Hours And Will Be Happy To Help You!