Standard Shipping Policy
Standard processing time is between 3-5 business days. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
Normally, we arrange shipment from Monday to Saturday, except Sundays and holidays. After the order is shipped, you will receive a confirmation email with a tracking link. Then the package probably arrive within 3-10 working days.(Different area have different delivery time)
- If the address provided by your order is inaccurate or incomplete, or if there are unverified details in the order, the order process time may be delayed for 1-2 business days. We encourage all customers to thoroughly check your order information, especially the delivery address.
- Pobox address is not available, please leave detailed street address.
- A phone number is needed in case the express company needs to contact you for delivery.
Normally, we use UPS, DHL, FedEx Express. The default Shipping method is in below, please contact service if you want to change to others.
Default Delivery Mode and Time
- To US: 5-7 working days by FedEx (Free Shipping)
- To CA: 5-7 working days by FedEx (Free Shipping)
- To UK: 5-10 working Days by FedEx (Free Shipping)
- To DE: 5-10 Working Days by FedEx (Free Shipping)
- To other countries in EUR: 4-10 working days by Fedex
PS: There might be some delays due to the force majeure recently. Express company will priority arrange shipment for medical and living supplies, other shipments will delay than usual, hope you could understand, we will pay more attention to the shipment, any questions please feel free to contact us!
Shipping Address Reminder
1. Express doesn't accept any address with PO.Box
2. Pls ensure your address is correct, changing address after parcel left factory will cause extra $15 when delivered.
We're not responsible for the following situations
1. Shipping address is incorrect, FedEx won't able to find it
2. Nobody was able to sign for the package, FedEx left the package at front door, package was stolen.
We'll be responsible full refunding for these circumstances
We put wrong address which didn't match your given address
It is decided by the different country is policy and should be paid by buyer. You could leave us a message about the value you want not us to write when placing the order. Usually we write the hair as a wig sample and lower value just help you avoid the customs tax as possible as we can, you will get the original hair your order shows.