Please contact us first before returning items at
Time: (8:00 pm to 6:00 am (US Time)
1. Any claims for damaged, defected, wrong, or missing items must be submitted within 15 days from delivery date. It must be accompanied by photos displaying the evidence of claims. Or you can keep the item and negotiate with our customer service for the solution directly.
2. Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals, accessories and free gifts. Returned item(s) must be not cut the lace, unaltered, and undamaged. All returned items will be inspected to see if you have the qualify for a refund, then we will send return address to your email address.
3. We recommend that you send your return with USPS or which logistics can be tracked online. Customer will pay for return shipping cost. Due to recent stricter customs in China, many returned package encounter tariffs, Lumiere Hair will not be responsible for lost returns and the customs.
4. If returned items are not in the same condition with when they were sent, we will refuse to make refund, or just partial refund according to the hair status. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
Here are some FAQ in regards to Lumiere Hair return policy:
1. HOW DO I MAKE A RETURN?
Email us at email@example.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a refund period on unopened hair extensions within 15 days of the date that you receive your hair.
3. WHY ARE LUMIERE HAIR EXTENSIONS NON-RETURNABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
That all depends. If there are wrong items or quality problem as soon as you get the item, we will pay for shipping cost, or you will pay for the shipping if other conditions. We recommend that you send your return with a tracking option, because Lumiere Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. MAY I RETURN MY LUMIERE HAIR WITHOUT CONTACT YOU OR GETTING AN RMA(RETURN MERCHANDISE AUTHORIZATION)?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
6. WHEN WILL I RECEIVE MY REFUND?
All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Refund will be provided to the original method of payment after we have received, inspected and confirmed the return. If you paid by Paypal balance, the refund will return to your balance quickly. If paid by credit card, the refund will need 3-15 working days or longer to process by your bank. You can please contact your bank to confirm it.