Shopping FAQs

HELP&FAQS

Q:When will you send out the order ?

A:Standard processing time is between 24 hours. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Q:How do I change address?

A:Any address or order change request will be considered but not guaranteed. Please note that we can help you modify your order BEFORE shipment.Once your package shipped, we will not be able to change anything.

Q:Can i cancel the order?

A:Yes, if you want to change or cancel the order, please send email to us service@lumierehairs.com  BEFORE shipment.

Q:What should I do if I did not receive a confirmation email?

A:If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. 

Q:How long will the order take to arrive?

A:Generally, it will take 3-8 working days to deliver.

We kindly suggest you to check our Shipping Policy, or contact our customer service before purchasing.

Q:Why does it shows my package delivered but it hasnt?

A:Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.

If you still cannot find your package, please contact our Customer Service.

Q:Where are your itmes sent from?

A:Products will be sent by our China factory directly.

Q:Do you offer a wholesale discount for bulk order?

A:Yes, we do. Please contact our customer service to enjoy a higher discount.

Q:Can this hair be Iron-flat & Curled & Dyed?

A:Our virgin human hair can be dyed and iron-flat, iron flat, plz don’t exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat. 

More questions, pls contact us freely.

Based on 14819 reviews
95%
(14124)
4%
(560)
1%
(84)
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(22)
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(29)
Thin hair

Hair is thin at the ends. And prone to alot of breakage.

Short pixie Bob

It's fit okay a little loose at the back .but very nice

No tangling or shedding and it took the color perfectly. Dont think twice about it . Get the hair quickly!!!

P4/27 Highlight Lace Frontal/Closure Straight Glueless Wig Pre Plucked Human Hair

The hair is so soft and the curl pattern is everything. They are true to length and they are full. The hair took color well I wouldn t miss this opportunity if I was you.

Cute

The wig was cute but the cap is kind of small. But its cute

Mscookiie1stlady

Been Shopping Over Decades Now ❤️

I love this hair you guys

My thoughts on this hair is that I love love love this hair I dyed it twice and it is still smooth as silk. You guys please go order this hair you will not be let down.

I use my bundles for a quickweave and two stitch braids. I love the hair. Very soft hair

The hair arrived less than a week, and I really love the hair. Thanks

As in the photo, Good product, excellent seller. Thanks. I LOVE IT. This wig is so flippin soft!! Love it. Im honestly really satisfied! This definitely fits my mood for now!

Better

PROS: 1)The logistics were on point, 2) color is true to description
Un-PROS: you get what you pay for in terms of overall quality

Highlight loose deep wave

Hair in the photo online looks darker than what I received but still a nice blend. It is soft but dry with frizz due to the pre lightened (blonde) hair, sheen or a light oil will fix that !

This lace is TRANSPARENT, not tinted brown, which I personally love because I am a melanin-challenged black woman and my biggest gripe with wigs a couple years back is that brown tinted lace became the standard. I get it, and I'm not mad at it. The industry serves women with brown skin the most, and it adapted. That's actually great overall, but for me? Not so much.I was looking for a body wave wig because I have two babies and am a public school teacher, and don't have time for baby hairs and melting lace before I leave every day. So that's exactly what I did to this wig and it DELIVERED. I think it was a prime day deal but I would pay more for this wig because it's that great.If you're on the fence, leap baby.

Una vez instalado subo más fotos

Texture

This hair is the softest hair I’ve ever seen. I wish they had this hair in colors though. I would have purchased more. I took it to my stylist and she was also impressed with just how soft it was as well.

Wear & Go Glueless wavy Bob Lace Front Human Hair

I received the package safely. I liked the color, texture, and it's nice and soft. I'll probably get another one some other time. Thank you!

lumiere Peruvian Water Wave Virgin Hair 3 Bundles Human Hair Extension 8-40 inches

Very nice

Very bouncy curls and soft.

This is a really cute wig. The hair quality is great. It is nice and soft. And the value for money is reasonable. I love that it is HD Lace, glueless and pre plucked. I am a person that docent like to do a lot of customization if I don't have to and this help a lot. Overall great purchase.

The hair is very beautiful i dont have to customize so much coz its already look so real!

Beautiful hair

I love this hair! It’s so gorgeous and the color is so rich and magnificent, the hair is also very soft. Be sure to wash the hair before use to prevent running of the color because it’s soooo rich, after one wash and some conditioner and you’re good to go for your install. The lace melts so well due to it’s fine texture. It’s just amazing, if you want more volume buy a 4th bundle

Super Silky

I am pleased to have found a store with good, quality hair bundles. These are very silky and soft.