Below FAQ are some common concerns of our clients before purchasing the hair, if you have other questions, please just send it to lumierehair2017@gmail.com
Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside. Kindly Reminder: For full lace wig and front lace wig: 1.The size of our full lace wigs and 360 front lace wigs could not be changed. For U-part wig: 1 The cap size of U-part wigs could not be changed, but wig’s top is empty so you can adjust the wig according to your head size.
Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside. Kindly Reminder: For full lace wig and front lace wig: 1.The size of our full lace wigs and 360 front lace wigs could not be changed. For U-part wig: 1 The cap size of U-part wigs could not be changed, but wig’s top is empty so you can adjust the wig according to your head size.
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. The hair grade is 10A
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. The hair grade is 10A

the difference of 13x4 lace and 13x6 Lace:

1/ 13’ inch is from ear to ear and the 4’ is from your hairline going back four inches. Same for the six inch.

2/ From the hair line going back six inches. Some prefer the 13X4 because the farthest you go back the less thickness of the remaining hair. Going six inches to the back is pretty far.

the difference between the 360 wig and the full lace wig:

3/ Both the 360 wig and the full lace wig are the whole wig. 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but does not include the middle head. You can see a little track when you put upward the hair, which doesn't affect usage.

4/ When we install the hair, we will put down the hair, the tracks will be invisible. It can be put in a bun and ponytail, that's why it is called breathable and pre-plucked. The full lace wig has full lace all around the head. The tracks can't be seen, and also it can be put in a bun and ponytail. For more details, maybe you can check attached pictures.

the difference of 13x4 lace and 13x6 Lace:

1/ 13’ inch is from ear to ear and the 4’ is from your hairline going back four inches. Same for the six inch.

2/ From the hair line going back six inches. Some prefer the 13X4 because the farthest you go back the less thickness of the remaining hair. Going six inches to the back is pretty far.

the difference between the 360 wig and the full lace wig:

3/ Both the 360 wig and the full lace wig are the whole wig. 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but does not include the middle head. You can see a little track when you put upward the hair, which doesn't affect usage.

4/ When we install the hair, we will put down the hair, the tracks will be invisible. It can be put in a bun and ponytail, that's why it is called breathable and pre-plucked. The full lace wig has full lace all around the head. The tracks can't be seen, and also it can be put in a bun and ponytail. For more details, maybe you can check attached pictures.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.
We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown.
We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown.
Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. It can't be deeply bleached , because it is a high risk to broken the lace.

And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. So you can dye it by yourself or your stylist if possible.

Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. It can't be deeply bleached , because it is a high risk to broken the lace.

And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. So you can dye it by yourself or your stylist if possible.

Our shipping cycle is 3-8 working days. Normal stock: 360 Frontal, Frontal, Bundles, Closure . If the order adds the custom service, such as Pony tail, or 360 Wig, or Blonde wig,or U-part wig, or colored wig, which will need more extra 2-4 days to be ready for shipment.
Our shipping cycle is 3-8 working days. Normal stock: 360 Frontal, Frontal, Bundles, Closure . If the order adds the custom service, such as Pony tail, or 360 Wig, or Blonde wig,or U-part wig, or colored wig, which will need more extra 2-4 days to be ready for shipment.
The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.
The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.
Sorry for that,we did not have the overnight service.The fastest delivery time is 3days.

The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.

Sorry for that,we did not have the overnight service.The fastest delivery time is 3days.

The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.

We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver and we only accept the physical address as shipping address.However, we can use USPS to send package to your PO.box(including FPO or APO).
We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver and we only accept the physical address as shipping address.However, we can use USPS to send package to your PO.box(including FPO or APO).
We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: lumierehair2017@gmail.com
We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: lumierehair2017@gmail.com
Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us : lumierehair2017@gmail.com
Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us : lumierehair2017@gmail.com
We don't provide return label. If you need to return, please contact us via email at first, then we will provide the return information. You can try to use the USPS to return it.
We don't provide return label. If you need to return, please contact us via email at first, then we will provide the return information. You can try to use the USPS to return it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.
Normally, your order can delivery within 3-8 business days, if weekend or holiday or New Arriva, it maybe have a 2-4 days delay. Generally, we will ship out your order within 48 hours. Then post the tracking number on the website and to your email. You can check the status. If not,you can send us an Email. Our colleague will help you. lumierehair2017@gmail.com
Normally, your order can delivery within 3-8 business days, if weekend or holiday or New Arriva, it maybe have a 2-4 days delay. Generally, we will ship out your order within 48 hours. Then post the tracking number on the website and to your email. You can check the status. If not,you can send us an Email. Our colleague will help you. lumierehair2017@gmail.com
If you want to cancel, please send email to lumierehair2017@gmail.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the address,please contact us first.

If you want to cancel, please send email to lumierehair2017@gmail.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the address,please contact us first.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair's original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, and it will make the hair tangled and rough. It's better to wash it with warm water, hair shampoo and hair conditioner after swimming.
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair's original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, and it will make the hair tangled and rough. It's better to wash it with warm water, hair shampoo and hair conditioner after swimming.
Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist to help you install.We are sure you will be more gorgeous.
Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist to help you install.We are sure you will be more gorgeous.
Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length. For the U part wig, normally it is made at the same weight. So the longer the length, the thinner it looks. But there are many customers who have already tried it and installed well. This density is OK to make a nice style and we will try to increase the density of wigs over 20 inches in length. But the price may be higher than now. For our full lace wig and undetectable full lace wig, the density is 150%. And it is also the best density for that price. If you need higher density, you may consider 4*13 frontal lace wig. You can check the link below for 180% density 4*13 frontal lace wig: https://lumierehairs.com/collections/lace-front-wigs
Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length. For the U part wig, normally it is made at the same weight. So the longer the length, the thinner it looks. But there are many customers who have already tried it and installed well. This density is OK to make a nice style and we will try to increase the density of wigs over 20 inches in length. But the price may be higher than now. For our full lace wig and undetectable full lace wig, the density is 150%. And it is also the best density for that price. If you need higher density, you may consider 4*13 frontal lace wig. You can check the link below for 180% density 4*13 frontal lace wig: https://lumierehairs.com/collections/lace-front-wigs
Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. It can't be deeply bleached , because it is a high risk to broken the lace.
Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. It can't be deeply bleached , because it is a high risk to broken the lace.
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so most hair color is natural color. And most hair's natural color is not jet black, sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because it has already existed when we collect from donors. However, it doesn't affect the usage, so please don`t worry about that. If you don't like the brown/white hair, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 1 years with good protection.
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so most hair color is natural color. And most hair's natural color is not jet black, sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because it has already existed when we collect from donors. However, it doesn't affect the usage, so please don`t worry about that. If you don't like the brown/white hair, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 1 years with good protection.
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so it may have a little split ends/have little short hair inside. We stick to the human hair, so it's normal and it won't affect the usage. You can try to use scissors to cut the hair end a little, and then do some hair care, it will be nice again. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 1-2 years with good protection.
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so it may have a little split ends/have little short hair inside. We stick to the human hair, so it's normal and it won't affect the usage. You can try to use scissors to cut the hair end a little, and then do some hair care, it will be nice again. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 1-2 years with good protection.
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time. Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 1-2 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time. Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 1-2 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
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