SHIPPING SERVICES

  • Working Time: Monday - Saturday (Beijing Time)     
  • Order Processing Time: Packages will be shipped out within 24-48 working hours, If you place the order on Sunday or Chinese holidays, your order will be dispatched on the next working day. In some cases, the delivery may take a little longer than stated due to customs clearance. 
  • Shipping time:  3-5 Working Days to USA/Canada With FedEx / DHL Shipping; 5-7 Working Days to European Counties With FedEx / DHL/ DPEX Shipping; 5-10 Working Days to Other Countries With  DHL/ DPEX
  • Shipping Address Reminder

    1. Express doesn't accept any address with P.O.Box

    2. Please Ensure Your Address Is Correct,Changing Address After Parcel Left Factory Will Cause Extra 15$ When Delivered.

  • We're not responsible for the following situations 

    1. Shipping address is incorrect, FedEx won't able to find it. 

    2. Nobody was able to sign for the package, FedEx left the package at front door, package was stolen.

    3. Signed by someone else you don't know which means malicious stolen.

  • We'll be responsible and full refunding for these circumstances 

     We put wrong address which didn't match your given address

  • Customs Tax

    It is decided by the different country is policy and should be paid by buyer.you could leave us a message about the value you wan not us to write when placing the order. We usually declare the hair as “Synthetic Hair” with a very lower value to help avoid taxes,but if it still happens, LumiereHair is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.

  • Tracking Number 

    We send tracking number by email within 24-48 hours after your order is shipped out. 

     

    What is item processing time?
    After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. 

    Please Note:

    Total Delivery Time = Processing Time + Shipping Time

    Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

 

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