lumiere 2 Bundles water wave Virgin Human Hair Extension
- Payment>>Debit / Credit Card or PayPal
- Delivery time>>USA (3-8 Bdays), others (4-8 Bdays)
- Shipping>>Free Shipping worldwide via FedEx, DHL, DPEX
- Quality>>10A Grade High Quality,Tangle Free, No Shedding
- Returns>>15 Days refund, With Hair Not Be Used, Lace Not Cut
- Free Gifts>>Wig cap, Elastic Band
|Hair Type||Water 2 Bundles
|Hair Material||100% human hair Cut from Donor|
|Density||150% 180% Density|
|Lace Color||Swiss, medium brown, HD transparent lace|
|Wig Cap Size||22.5 Wig Cap, Combs With Elastic Band And Adjustable Straps|
|Hairline||Pre-plucked With Baby Hair, More Natural & Realistic|
|Last For||More Than 12 Months(Depending on Care and Use)|
|Usage||Can Be Curled, Straightened, Crimped, Dyed|
|Measure||Straighten Wavy Hair Measurement|
- Seller Guarantee
- Return Policy
- Free Gifts For Your Package
Q: When will you send out the order ?
A: Usually Standard processing time takes 24 hours. We do not process orders on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
Q: How do I change address?
A: Any address or order change request will be considered but not be guaranteed. Please note that we can help you modify your order BEFORE shipment.Once your package is shipped, we will not be able to change anything.
Q：Can I cancel the order?
A: You can contact our Customer Service (email :firstname.lastname@example.org) for assistance. Please note that we can help you cancel order BEFORE shipment. After shipment, if you want to cancel the order ,you can return it for full refund after you receive the package. For more information on how to return, please click on the return policy.
Q: What should I do if I did not receive a confirmation email?
A: If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder.
Q: How long will the order take to arrive?
A: Generally, it will take 3-5 working days to deliver. We kindly suggest you to check our Shipping Policy, or contact our customer service before purchasing.
Q: Why does it show my package delivered but it hasn't?
A: Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. If you still cannot find your package, please contact our Customer Service.
Q: Where are your items sent from?
A: Products will be sent by our China factory directly.
Q: Do you offer a wholesale discount for bulk order?
A: Yes, we do. Please contact our customer service (email :email@example.com) to enjoy a higher discount.
Q: Can this hair be Iron-flat & Curled & Dyed?
A: Our virgin human hair can be dyed and iron-flat, iron flat, Please don’t exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat. More questions, pls contact us freely.
30 Days No Reason Return
Items must be in original status,unwashed, uncolored,unironed,uncut. It’s better to have all the original tags attached
All returns/exchanges need to be confirmed by our customer service (email:firstname.lastname@example.org )with item pics
After confirmation, you can start to return or exchange
Please note that refunds for items returned without contacting us cannot be guaranteed.
Quality Problems-Upgradeu Pay Shipping Fee
Non Quality Prolbmes-Buyer Pay Shipping Fee/ Price Difference
Artificial Reasons-Not Accept Returns
Or You can keep the items, contact our customer service email (email@example.com) we will offer a good solution for you.
US orders, we only accept USPS. Other countries, pls choose postal service
Please do not send your return to the sender's address on your package.You should only send it to the address on the shipping label we provide.
Please keep your proof of postage or return tracking number when shipping back your returns.
Warehouse worker will check items status after receive your returns.Then refunds will be processed asap upon item status.
More questions about returns? Pls email us: firstname.lastname@example.org .
Why Choose US
Help & FAQS
Q:HOW DO I USE THE COUPON?
A: Find the coupons code on our website and when you check out the order ,put the code into the discount blanket,then it can work.REMEMBER: one order only can use one code.
Q:HOW DO I PAY FOR AN ORDER?
A:Select the Length you want and click the "Add to Cart" button or "Pay With Paypal"
Q: What types of payment do you accept?
A: We accept the following payment methods: Credit cards: VISA, MasterCard, Paypal and American Express. Interac: You can pay for your order online.please note that the card holder must have access to online banking.
Q:Why did my payment fail?
A:If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Q: How can I track my order?
A: Here is how you track your order: Log into MY ACCOUNT to view the status of your order, Track your shipment by using the tracking number . Track Your order :https://binfhair.com/apps/shippings/finder/ If you don't know your order number or if you have some problem about tracking your shipping ,please feel free to contact us.
Q:I can't track my order using the tracking number provided. What can I do?
A:If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Q: How long will it take to receive my order?
The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
Q: How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Q:Why was my item/order canceled?
A:Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
Q:What if I forget my password?
A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click https://binfhair.com/account/login
Q:When will I receive my refund?
A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Binfhair account. However, it may take 5-7 business days for it to display on your credit card statement.
Q: CAN I DYED / BLEACHED THE HAIR?
A :Our hairs are 100% human virgin hair and all our hair can be dyed or bleached to #27,we do suggest getting a professional opinion by an experienced colorist.As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.As virgin human hair will be easily dry after leaving the hair donor,so don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.
Q: How many hair extensions can make a full head?
A:Normally 3packs are enough for a full head, at most 5packs. Take the example for the virgin, the virgin hair needs 3-4 bundles for a full head..
Q: How is the hair length measured?
A:BINF Hair is measured true to length.The lengths on our website are the stretched length.
Q: Can I wash the hair?
A:Hair can be removed down to clean, but the clean method must correct for the hair.
Cowashing the hair extensions twice a week with a deep moisturizing conditioner from Garnier Fructis,
Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash.
I recommend: Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner, Suave clarifying shampoo.
Q: HOW LONG DOES THE SHIPPING TAKE?
A:US, Canada 5-7 working days to arrive with regular free shipping Europe 4-7 working days to arrive with regular free shipping Africa 10-20 working days to arrive with regular free shipping
Q: What if my order delivery was delayed?
A:We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Other Countries: 5-7 working days
Q: IF I AM NOT SATISFIED WITH THE HAIR, CAN I RETURN IT?
A:You should contact us within 7 days if you are not satisfied with the item. Because we allow to return within 7 days product, Please keep the item in original condition.The refund caused by order cancellation, refund agreement or mediation will be process instantly from SuperNova account. However, it may take 7-10 business days for it to display on your credit card statement.
Q: WHICH PAYMENT METHOD DO YOU ACCEPT?
Payment of PayPal:
1. If you have PayPal account, please choose and log in PayPal to complete the payment directly.
1. If you have PayPal account, please choose and log in PayPal to complete the payment directly.
Payment Of Credit Card:
1.Click Master Card, Visa Card, American Express, Discover payment directly, you will be redirected to the PayPal website, please choose "Paypal Guest Checkout", and fill in your card information to complete the payment.
I loved the hair on the picture so I decide to order it but they were Chinese festival and the time was so long to receive it so I cancelled the order and they refund me . Nice company anyway ❤️