Highlight P4/27 Water Wave 3 Bundles With 13x4 Transparent Lace Frontal
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Purchase Info
- Payment>>Debit / Credit Card or PayPal
- Delivery time>>USA (3-8 Bdays), others (4-8 Bdays)
- Shipping>>Free Shipping worldwide via FedEx, DHL, DPEX
- Quality>>10A Grade High Quality,Tangle Free, No Shedding
- Returns>>15 Days refund, With Hair Not Be Used, Lace Not Cut
- Free Gifts>>Wig cap, Elastic Band
Product Details
| Hair Type | Highlight 3 Bundles with Frontal |
| Lace Type | 13x4Lace |
| Hair Material | 100% human hair Cut from Donor |
| Wig Color | P4/27 |
| Density | 150% 180% Density |
| Lace Color | Swiss, medium brown, HD transparent lace |
| Wig Cap Size | 22.5 Wig Cap, Combs With Elastic Band And Adjustable Straps |
| Hairline | Pre-plucked With Baby Hair, More Natural & Realistic |
| Last For | More Than 12 Months(Depending on Care and Use) |
| Usage | Can Be Curled, Straightened, Crimped, Dyed |
| Measure | Straighten Wavy Hair Measurement |
| Glueless | yes, glueless |
| Contact Us | service@lumierehairs.com |
Q1: How do I pay for an order?
A: To pay for your order on www.lumierehairs.com, follow the steps below:
1) Choose the length/ density/ lace/ color for your item, then click 'Add to Cart'.
2) Go to the cart page and click the "Check Out" or 'Pay with Paypal' button
3) After payment is finished, wait for the order confirmation page turns out.
Q2: What types of payment do you accept?
A: We accept the following payment methods:
Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.
Q3: Why did my payment fail?
A:If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Q4: How can I track my order?
A1: Here is how you track your order:
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped, You cannot track your order before it been shipped.
If you don’t know what your trakc number is or if you' re having difficulty tracking your package, pls feel free to contact our customer service department for assistance.
A2: If paid with Klarna, you can manage all your payments via Klarna App or get help from Klarna Customer Service
Q5: When will you send out the order ?
A: Standard processing time is between 24 hours. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
Q6: How do I change address?
A: Any address or order change request will be considered but not guaranteed. Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Q7: Can i cancel the order?
A: Yes, if you want to change or cancel the order, please send email to us service@lumierehairs.com BEFORE shipment.
Q8: What should I do if I did not receive a confirmation email?
A: If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder.
Q9: How long will the order take to arrive?
A: Generally, it will take 3-8 working days to deliver.
We kindly suggest you to check our Shipping Policy, or contact our customer service before purchasing.
Q10: Why does it shows my package delivered but it hasn't?
A: Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. If you still cannot find your package, please contact our Customer Service: service@lumierehairs.com
Q11: Where are your itmes sent from?
A: Products will be sent by our China factory directly.
Q12: Do you offer a wholesale discount for bulk order?
A: Yes, we do. Please contact our customer service to enjoy a higher discount.
Q13: Can this hair be Iron-flat & Curled & Dyed?
A: Our virgin human hair can be dyed and iron-flat, iron flat, plz don't exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat.
If you are unhappy with your purchase, as long as you contact us within 15 days. Before shipping back, please email us firstly for the shipping address. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. Please make sure to contact us by email service@lumierehairs.com at first.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- Items must be returned within 15 days after you receive them.
- All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- When returning or exchanging items, customers must use a shipping method providing tracking information.
Non-returnable items:
- On sale items or gift cards are non-refundable.
- Damage/Lost caused by customers is non-refundable.
General Return Process
- Initiate a return: Please email us at service@lumierehairs.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted).
- Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Return Charge
- The return shipping fee is afforded by the buyer, We advise you use USPS for your return. As China customs policy is strict, please write hair value less than $30 to avoid tax, if you write high hair resulting in high tariffs, you need to pay the tariffs yourself, thank you for your cooperation
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
- If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at service@lumierehairs.com
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. Before the parcel is shipped out, you can cancel your order and we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
Email: service@lumierehairs.com
